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FAQ
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What version of browser is recommended for viewing the website.
The site is best viewed in Microsoft Internet Explorer, version 5.5 with service pack
2 or above.
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Can I change my own account details, e.g password, contact details and
delivery addresses?
You can change your password, contact details, as well as add and delete delivery addresses.
To change your account settings you will need to login with your login ID and password.
Once successfuly logged in, you can change your accounts settings, by selecting the MY ACCOUNT
top menu link.
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How does the quick order form work?
For convenience, the quick order form is located on the home page and on the basket view
page. Prior to using the quick order form on the home page, please ensure that you login
to the site before entering part numbers and quantities. If you do not login, the basket will
be treated as a quote request/enquiry.
A quick order form is also available on the VIEW ORDER web page. Once again, ensure that
you are logged in, otherwise the basket will be treated as a quote request/enquiry.
Click on the QUICK ORDER button to display the form. Selecting the
HIDE QUICK ORDER button will hide the quick order form.
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How are ordered items displayed in my basket?
Items are ordered in the order they have been entered. This also applies to quick
ordering. Alternatively, you can sort your parts in numerical order when the basket is displayed, by
selecting the PART NUMBER heading at the top of the part number column on the basket view page.
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How do I delete all items in my order?
Select the DELETE ORDER button on the basket/view order web page.
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How do I delete an individual item from my basket?
Select VIEW ORDER from the top menu item to display your current basket. To delete an item
select the delete icon ( ) next to the item you wish to delete.
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How do I change the quantity of an item in my basket?
Select VIEW ORDER from the top menu item to display your current basket. To change the
quantity of an item, select the change button ( ) next to the
quantity you wish to alter. Change the quantity and select the green tick ( ) to commit
the changes, otherwise select the cross ( ) to cancel the change.
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How do I view all items in my basket on one single page?
Select VIEW ORDER from the top menu item to display your current basket. Only 20 items
are displayed per page. To view all items, select the VIEW ALL ITEMS hyperlink located under
under the basket view.
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How do I see more information for my order?
Only 20 items are listed in your basket per page. To view each page list across
multiple pages, select the index numbers located at the bottom of the list of basket items.
Please refer to the image below for more details.
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How do I view my saved/favourite baskets?
Login in with your user name and password and select the VIEW ORDER top menu item. This will
display your current order. Select the SAVED BASKETS menu link in the left-hand navigator. A
list of saved baskets will appear. Select the CHANGE button to change or view your saved basket.
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How do I add all items from my saved/favourite basket to my current order?
Login in with your user name and password and select the VIEW ORDER top menu item. This will
display your current order. Select the SAVED BASKETS menu link in the left-hand navigator. A
list of saved baskets will appear. Select the CHANGE button to change or view your saved basket.
Select the ADD ALL TO ORDER button to add all items from your saved basket to your current
active basket.
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How do I add individual items from my saved/favourite basket to my current order?
Login in with your user name and password and select the VIEW ORDER top menu item. This will
display your current order. Select the SAVED BASKETS menu link in the left-hand navigator. A
list of saved baskets will appear. Select the CHANGE button to change or view your saved basket.
Select the items that you wish to add (checkboxes under the add column) and select the
ADD SELECTED TO ORDER button to add all selected items from your saved basket to your current
active basket.
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How do I browse the product catalogue?
From the home page, select the rotating product category icons, or alternatively, select the
PRODUCTS top menu item. You can also drill down directly to a product category by selecting the
appropriate category in the product locator (drop down list) within the left hand navigator on the home page.
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How do I search for products using a Total Fasteners part number?
Enter the part number in the left hand navigator of the home page and select the part number
option, followed by the GO button. You can also select the SEARCH top menu item and this will
redirect you to the catalogue search page. Enter the part number in the search text box, select
PART NUMBER in the 'search by' drop down list, followed by the SEARCH button. A list of matching groups
where the product exists will be displayed.
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How do I search for products using keywords?
Enter the keyword(s) in the left hand navigator of the home page and select the keyword
option, followed by the GO button. You can also select the SEARCH top menu item and this will
redirect you to the catalogue search page. Enter the keyword(s) in the search text box, select
KEYWORD in the 'search by' drop down list, followed by the SEARCH button. A list of matching groups
where the product exists will be displayed.
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How do I submit a quote request?
Choose the Quote Request menu link and provide your contact details and a description
of the items that you are enquiring about. Select the Submit button to forward your
request to us.
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How do I view pending orders and requisitions?
Login in to the website and select MY ACCOUNT from the top level menu. The Account Options page
will appear where you can select the View Requisitions link.
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The Quick Order Pad
The quick order pad allows you to generate large baskets on
the website with minimal effort. If you already know the part numbers
of the items you wish to order, you can quickly add them to your current
order. To enter large lists of items, you can copy lists from a purchasing
system, spreadsheet, e-mail or word processing document and paste them onto
the quick order pad.
Quantities and part numbers must be separated by a comma or tab
character. You can use a mix of both commas and tabs, but not on
the same line item. For example, you could process the list of parts
below, by highlighting/selecting the list, copy and paste this list
onto the order pad.
1, 04881540
1, 08225007
3, 00794988
2 06274401
4 04469209
You cannot use a tab and comma for an individual line item or just a space to
separate quantity and part number. For example,
the list below is invalid.
1, 04881540
1 , 08225007
1 04881540
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How do I register to purchase online?
You can register to purchase from totalfasteners.com.au by selecting the Register for Login link under
the login form on the home page or alternatively, you can click here.
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How do I add a delivery address?
Login with your login ID and password. Select the MY ACCOUNT menu link and then select the
Update Details link. Select the Edit Delivery addresses link and a new window will appear.
Enter new delivery address details and select the green tick to add this new address. You
may continue to add additional addresses. IMPORTANT NOTE: Please ensure that you select
the save changes button to ensure that all your new delivery addresses are saved.
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How do I delete a delivery address?
Login with your login ID and password. Select the MY ACCOUNT menu link and then select
the Update Details link. Select the Edit Delivery addresses link and a new window will
appear with a list of existing delivery addresses for your account. Locate the specific
delivery address that you wish to delete and select the delete cross icon appearing next
to the address, under the delete column. Please note that only 10 delivery addresses
are listed per screen. Additional addresses can be viewed by selecting the page index
links below the list.
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How do I change my password?
Login with your login ID and password. Select the MY ACCOUNT menu link and
choose the Change Password option.
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Does the product keyword search support advanced searching options?
Yes. Select the Search Help button on the keyword search page for more details.
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How do I locate my closest branch?
You can locate your closest branch or trade centre by selecting your state on the branch location
map on the home page, or alternatively, select the Branch Locations link on the right hand
navigator above the map, and then select your state.
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We are continually adding questions and answers to this list. If you would like to see a
particular question and answer on this page, please use this contact
form to provide details and we will endeavour to update this page.
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